FAQs

Frequently Asked Questions (FAQ)

How do I place an order? To place an order:

  • First, add your desired products to your basket.

  • You can pay via our website's checkout or via PayPal.

  • To pay on the website: Click the green "Checkout" button on the right side of the screen.

  • To pay via PayPal: Click the PayPal button.

  • You will be redirected to the "Customer Information" page, where you will be asked for your:

    • Email

    • Name

    • Address

  • If you have a valid discount code, enter it into the "Discount" box on the right side of the screen and click "Apply".

  • Click "Continue to Shipping Method" and verify that the delivery address is correct.

  • Then click "Continue to Payment Method", enter your payment information, and confirm whether the billing address matches the delivery address.

  • Click "Complete Order". You will see an order summary on your screen and receive a confirmation email.

If you experience any issues whilst ordering, please contact us at 📧 service@xylreiad.com.

What should I do if items are missing or the wrong products were delivered? Contact us at 📧 service@xylreiad.com, provide your order number, and attach proof (an image < 1 MB). We will send you the correct product free of charge, and you may keep the incorrect item as a gift.

How will I know if my order was successful? You will receive a confirmation email containing your order number and the details of your purchase.

Can I amend my order? Orders can be amended until 11:00 PM (PDT) on the day the order is placed. Contact 📧 service@xylreiad.com to request any changes.

How do I add items to my basket?

  • Go to the product page and select your preferences.

  • Click "Add to Cart".

  • Enter the desired amount in the "Quantity" box.

  • Continue shopping or proceed to checkout.

How can I view the contents of my basket? Click on the basket icon at the top of the page. You can amend quantities or remove items using the "Remove" button.

How do I remove items from my basket?

  • Click on the basket icon in the top right corner.

  • Find the item you wish to remove and click "Remove".

How do I change the quantity of an item in my basket? Click on the basket icon and adjust the number in the "Quantity" box. The price will update automatically.

Which browsers are recommended? Google Chrome, Safari, Firefox, and Internet Explorer.

What payment methods are available? We accept MasterCard, Visa, American Express, Discover, PayPal, and Apple Pay.

How do I pay with PayPal? During the checkout process, click the PayPal button. You will be redirected to PayPal to complete your payment securely.

How do I use a discount code?

  • Add your product to the basket and click "Checkout".

  • Enter your details on the "Customer Information" page.

  • Enter the discount code in the "Discount" box and click "Apply". Check that the discount has been applied to your total.

What is your returns and exchange policy? Please see our Returns Policy for full details. Our customer service team is available 24/7.

How do I return a product? Contact 📧 service@xylreiad.com for instructions.

What is your cancellation policy? Cancellations are possible until 11:00 PM (PDT) on the day the order is placed. After this time, orders can no longer be cancelled. Contact 📧 service@xylreiad.com for any requests.

Is it safe to order online? Yes. Your personal information is protected during the checkout process by SSL encryption.

Is it safe to use my credit card on your website? Yes. We use a secure payment gateway with AES-256 encryption.

Will my personal information be kept confidential? Yes. All information shared is strictly confidential and will not be sold, rented, or shared without your consent, unless required by law.